Returns & Exchanges

Thoughtfully Curated. Intentionally Elevated.

Every By Simora order is handcrafted, carefully inspected, and thoughtfully packaged before it leaves our studio. Because our products are personal care items, we are unable to accept returns or exchanges on products that have been opened or used.

We appreciate your understanding as this policy helps ensure the safety and quality of every product we create.


Returns

We gladly accept returns on unused, unopened products within 14 days of delivery.

To be eligible for a return:

  • Products must be unopened and unused.
  • Products must be returned in their original packaging.
  • Return requests must be submitted within 14 days of the delivery date.
  • Proof of purchase is required.

Once your return is received and inspected, we’ll notify you of the status of your refund.

Please note that original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the return is the result of our error.


Damaged or Incorrect Orders

We want every order to arrive exactly as intended.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

Once reviewed, we’ll gladly replace the affected item or issue an appropriate resolution at no additional cost to you.


Happiness Guarantee

Because our products are handcrafted in small batches, we do not offer direct exchanges.

If you received a damaged or incorrect item, we’ll be happy to replace it.


Cancellations

Orders may be canceled before processing begins.

Once your order has entered production or has shipped, we are unable to cancel it.

If you need assistance, please contact us as soon as possible, and we’ll do our best to help.


Allergies & Ingredients

Please review each product’s ingredient list carefully before purchasing.

If you have known allergies or sensitivities, we recommend performing a patch test before full use.

By Simora is not responsible for allergic reactions or sensitivities resulting from the use of our products.


Refund Processing

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post your refund.


Questions?

We’re always happy to help.

If you have questions about your order or our return policy, please contact us at:

Email: hello@bysimora.com 

Thank you for choosing By Simora.

Care that feels as good as it looks.