Shipping policy
Thoughtfully Curated. Intentionally Elevated.
At By Simora, every order is thoughtfully prepared with care and intention. From hand-labeling products to carefully packaging each Ritual Keepsake, we believe the experience begins long before your order arrives at your door.
Every package is assembled by hand because we believe care should feel as good as it looks.
Thank you for allowing us to be part of your ritual.
Processing Time
Most orders are processed within 2–5 business days (Monday–Friday, excluding holidays).
During product launches, promotions, or seasonal collections, processing times may be slightly longer. If additional time is needed, we’ll always keep you informed.
Shipping Time
Once your order has been prepared and shipped, you’ll receive a confirmation email with tracking information.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: Available at checkout (where applicable)
Please note that shipping times are estimates and may vary depending on the shipping carrier or destination.
Free Shipping
We are pleased to offer complimentary standard shipping on orders of $100 or more (before taxes and applicable fees) shipped within the United States.
The discount is automatically applied at checkout when your order qualifies.
Shipping Rates
For orders below the complimentary shipping threshold, shipping rates are calculated at checkout based on your destination and selected shipping method.
Order Tracking
As soon as your package ships, you’ll receive a shipping confirmation email with tracking information so you can follow its journey every step of the way.
Incorrect Shipping Information
Please review your shipping address carefully before placing your order.
By Simora is not responsible for packages delayed, lost, or returned due to an incorrect or incomplete shipping address provided during checkout.
If you notice an error after placing your order, please contact us as soon as possible. While we’ll do our best to update your information before your order ships, we cannot guarantee changes once processing has begun.
Lost, Delayed, or Damaged Packages
Once your order has been transferred to the shipping carrier, delivery is outside of our control.
If your package is lost, arrives damaged, or appears to be delayed, please contact us. We’ll gladly assist you in working with the shipping carrier to help resolve the issue.
Domestic Shipping
At this time, By Simora ships within the United States only.
We look forward to expanding to additional destinations in the future.
Questions?
If you have any questions about your order or shipping, we’re here to help.
Email: hello@bysimora.com
Thank you for choosing By Simora.
Thoughtfully Curated. Intentionally Elevated.